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Associate Spotlight: Claims Investigator

How Working as a Police Officer Helped this Employee with His A-O Career

“To come in every day and see people who are happy, smiling and enjoying their job… that’s rewarding for me.”

Mike is a claims investigator in the Special Investigations Unit here at Auto-Owners. He began his career as a police officer and later became a detective. He’s seen a lot in his time on the force and has investigated everything from homicide and robbery to auto theft and sexual assault.

Q: Tell us a little bit about what made you want to work with Auto-Owners.

“My story is unique. I was a police officer for 25 years, until I retired in 2016. Being young enough, I needed another career path. I wanted to get back into some sort of investigations and I’d always heard good things about Auto-Owners. Although I was investigating something completely different, what’s funny is a lot of the things I did as a detective go hand-in-hand with the work I do here. It was a good transformation for me and it made sense.”

Q: What do you like most about working with the Special Investigations Unit?

“When I came here, I didn’t know anything about insurance but I knew how to investigate. Auto-Owners has allowed me to learn new skills, which has given me a renewed interest in my career.”

Q: What advice would you give to someone looking into a career in the Special Investigations Unit?

“Really, the one thing that has helped me the most is interviewing. Since I was 21 years old I’ve talked to people. I’ve interviewed people on any major crimes you can possibly think of: homicide, armed robbery, burglary, etc. So when I came in, my specialty was interviews. I mean, you’ve got to be able to talk to people and ask the right questions.”

Q: What makes for a good day at the office?

“The best day for me is coming in here and developing good relationships and having fun. I have fun with the people I work with. I have fun meeting new people. To me, that’s what makes my day. I get to meet people from all over. What’s really rewarding for me is developing relationships with my claim reps and the people that I work with here at Auto-Owners.”

Learn more about Auto-Owners Insurance claims investigation career opportunities.

*Products referenced may not be approved/available in all states. Limitations and conditions may apply. Premium will be based on benefits chosen and policy rates available at time of application.

Disclaimer: This article is not expert advice. The analysis of coverage is in general terms and is superseded in all respects by the Insuring Agreements, Endorsements, Exclusions, Terms and Conditions of the Policy. Some of the coverage mentioned in this material may not be applicable in all states or may have to be modified to conform to applicable state law. Some coverages may have been eliminated or modified since the publishing of this material. Discounts may not be available in all states. Limitations and conditions may apply. Premiums will be based on benefits chosen. Please check with your local Independent Auto-Owners Insurance Agent for details."

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