No one wants to have an insurance claim, however it is inevitable that some of our policyholders will have a loss. Our goal is to be there when our customers need us the most, so we can help put their lives back together.
Our Mission in Claims
- Pay all we owe on every claim
- Pay it as soon as we can
- Be the best provider of claim service in the industry
About Auto-Owners Claims
- Recognized nationally as one of the top companies for claim handling in several insurance industry studies and publications
- Highly-rated by a leading consumer magazine for homeowners claim service
- Provides 24-hour claim service, including weekends and holidays
- Ready to respond at a moment’s notice to catastrophic events with our Mobile Response Vehicles and our eight storm teams positioned throughout our operating states
- Follow claim activity and get status updates when you sign up for our online access through the website or mobile app
- Receive claim payments in minutes when you choose one of our electronic payment options - direct deposit into your checking or savings account, Venmo or PayPal. We also offer Auto-Owners Claim Card, which can be used wherever Visa debit cards are accepted.