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Claims

We are dedicated to providing our policyholders with our highly rated “No Problem”® claim service as we strive to be the best provider of claim service in the industry.

Overview

No one wants to have an insurance claim, however it is inevitable that some of our policyholders will have a loss.  Our goal is to be there when our customers need us the most, so we can help put their lives back together.

Our Mission in Claims
  • Pay all we owe on every claim
  • Pay it as soon as we can
  • Be the best provider of claim service in the industry
About Auto-Owners Claims
  • Ranked highest in Auto claims satisfaction in a nationwide study conducted by J.D. Power from 2008 through 2012 and 2015
  • Highly-rated by a leading consumer magazine for Homeowners claim service
  • After-hours claims service on weeknights and throughout the weekend and holidays on an emergency basis, providing 24-hour claims service
  • Ready to respond at a moment’s notice to catastrophic events with our Mobile Response Vehicles and our seven storm teams positioned throughout our operating states
  • Follow claim activity and status updates on our online Customer Center 
  • Option to receive claim payments through Auto-Owners Claim Card, which can be used wherever Visa debit cards are accepted

Fight insurance fraud

Fight Insurance Fraud

Insurance fraud costs property/casualty insurance industry over $30 billion annually. These costs translate to an averages of increased premium per consumer of $300 per year.

If you suspect insurance fraud, speak up!

More about fraud

How Do I Report A Claim - White

How Do I Report a Claim?

To report a claim, all you do is call your local independent Auto-Owners agent-someone you know and trust. With over 90 claim offices in 26 states, we believe our claims branches should be as close as possible to our policyholders and agents.

Report a claim
Already have a claim? Track a Claim