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We're Here to Help
If you do not have power or cannot contact your agent to file a claim, a team of Auto-Owners associates will also be available to help at the following locations:
- 1401 Tallahassee Hwy, Bainbridge, GA 39819
- Auto-Owners Claims branch: 2415 Westgate Blvd, Albany, GA 31707
- Insurance Village: 1219 N Westover Blvd, Albany, GA 31707
- Regal Cinemas: 1515 W 23rd St, Panama City, FL 32405
- 8:00 AM - 5:00 PM
- Insurance Village: 2810 Sharer Road, Tallahassee, FL 32312
Drive-Thru Claims Locations
We have set up drive-thru auto appraisal locations for vehicle damage caused by Hurricane Michael. These locations can assist with the claims process and allow you to leave with an estimate in hand. No appointment is necessary.
- The Home Depot: 1219 N Westover Blvd, Albany, GA 31707
- The Charter House Inn: 1401 Tallahassee Hwy, Bainbridge, GA 39819
Hurricane Florence FAQs
If you are enrolled in the Customer Center, you can view your agent’s contact information. Once you are logged in, click “My Profile” and select “Contact Us.” If you do not have a Customer Center login, visit the Agency Locator to find your agent’s contact information.
For flood claims, refer to your policy declarations page for your agent's contact information or call 1-800-233-1131 for assistance.
If you are enrolled in the Customer Center, click the “Claims” tab to view the status. If you do not have a Customer Center login, contact your agent.
If a claims adjuster has been assigned to your claim, their name will be listed in the Customer Center. Log in to the Customer Center and click the “Claims” tab. Then, select “View Claim.” If you do not have a Customer Center login, contact your agent for information about your claims adjuster.