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Hurricane Resources

Report Your Claim To Your Independent Agent

As soon as possible, report your claim to your independent agent.

To report a claim, all you do is call your local independent Auto-Owners agent, someone you know and trust.

Find Your Agent
If it is after-hours, call 1-888-252-4626. What happens next?

We're Here to Help

We're Here to Help

If you do not have power or cannot contact your agent to file a claim, a team of Auto-Owners associates will also be available to help at the following locations:

Beginning October 12th
  • 1401 Tallahassee Hwy, Bainbridge, GA 39819
Beginning October 13th
  • Auto-Owners Claims branch: 2415 Westgate Blvd, Albany, GA 31707
  • Insurance Village: 1219 N Westover Blvd, Albany, GA 31707
October 16th to October 19th
  • Regal Cinemas: 1515 W 23rd St, Panama City, FL 32405
  • 8:00 AM - 5:00 PM
October 18th to October 19th
  • Insurance Village: 2810 Sharer Road, Tallahassee, FL 32312

Drive-Thru Claims Locations

Drive-Thru Auto Appraisal Locations

We have set up drive-thru auto appraisal locations for vehicle damage caused by Hurricane Michael. These locations can assist with the claims process and allow you to leave with an estimate in hand. No appointment is necessary.

  • The Home Depot: 1219 N Westover Blvd, Albany, GA 31707
  • The Charter House Inn: 1401 Tallahassee Hwy, Bainbridge, GA 39819

Hurricane Florence FAQs

Frequently Asked Questions
How do I turn in a claim?

Contact your independent agent first. If your agent is unavailable, call 1-888-252-4626.

For flood claims, if your independent agent is unavailable, you can submit your claim online at auto-owners.managemyfloodpolicy.com or by phone at 1-877-254-6819.

Who is my agent?

If you are enrolled in the Customer Center, you can view your agent’s contact information. Once you are logged in, click “My Profile” and select “Contact Us.” If you do not have a Customer Center login, visit the Agency Locator to find your agent’s contact information.

For flood claims, refer to your policy declarations page for your agent's contact information or call 1-800-233-1131 for assistance.

What is the status of my claim?

If you are enrolled in the Customer Center, click the “Claims” tab to view the status. If you do not have a Customer Center login, contact your agent.

Who is my claims adjuster?

If a claims adjuster has been assigned to your claim, their name will be listed in the Customer Center. Log in to the Customer Center and click the “Claims” tab. Then, select “View Claim.” If you do not have a Customer Center login, contact your agent for information about your claims adjuster.

Hurricane Florence Additional Resources