Special Message

Manage Your Insurance Needs

We are committed to the health and safety of our associates and agencies while maintaining operational services for our policyholders. Below are the best ways to manage your insurance needs:

Property & Casualty

  • If you need to file a claim or need assistance with a policy, please contact your local independent agency.

  • You can connect to our system 24/7 via our Customer Center app. Pay your bill, upload and view claims documents, view Insurance ID cards and policy documents.

  • You can pay your bill without logging into our Customer Center via Pay Now.

  • Our billing representatives are willing to discuss options to assist you such as: defer the minimum amount due, change your due date, change your payment plan or offer a payment extension. They can be reached Monday-Friday from 8:00am-6:00pm EST by calling 1-800-288-8740

  • After-hours claim reporting is available by calling 1-888-252-4626.

Life & Disability Income

  • If you need assistance with a policy, please contact your local independent agency.

  • Our Life & Health billing representatives have similar options to our Property & Casualty billing representatives. For assistance with a life or disability income policy, you can contact a Life & Health billing representative Monday-Friday from 8:00am-4:30pm EST by calling 1-800-346-0346 ext. 51860

  • You can pay your bill from your bank account or credit card via Pay Now or by calling our Interactive Voice Response (IVR) system at 1-888-970-0415.

Our dedicated team of associates and agencies are committed to serving your insurance needs.

Take a Look at Our Paperless Options

Consider our paperless options to ensure you receive policy and billing documents in a timely manner. To view and change your paperless settings, enroll in our Customer Center today. When you go paperless, you’ll also receive our Green Discount on eligible policies. 

The Customer Center gives you 24/7 access to policy information. You can also make and schedule recurring payments, review and access claims information and more.

Enroll Now
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