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Special Message

COVID-19 Special Message

Auto-Owners Insurance is closely monitoring developments from the coronavirus (COVID-19) pandemic. We are committed to the health and safety of our associates and agencies while maintaining operational services for our policyholders. Below are the best ways to manage your insurance needs:

Property & Casualty
  • If you need to file a claim or need assistance with a policy, please contact your local independent agency.

  • You can connect to our system 24/7 via our Customer Center app. Pay your bill, upload and view claims documents, view Insurance ID cards and policy documents.

  • You can pay your bill without logging into our Customer Center via Pay Now.

  • Our billing representatives are willing to discuss options to assist you such as: defer the minimum amount due, change your due date, change your payment plan or offer a payment extension. They can be reached Monday-Friday from 8:00am-6:00pm EST by calling 1-800-288-8740.

  • After-hours claim reporting is available by calling 1-888-252-4626.

Life & Disability Income
  • If you need assistance with a policy, please contact your local independent agency.

  • Our Life & Health billing representatives have similar options to our Property & Casualty billing representatives. For assistance with a life or disability income policy, you can contact a Life & Health billing representative Monday-Friday from 8:00am-4:30pm EST by calling 1-800-346-0346 ext. 51860.

  • You can pay your bill from your bank account or credit card via Pay Now or by calling our Interactive Voice Response (IVR) system at 1-888-970-0415.

Our dedicated team of associates and agencies are committed to serving your insurance needs.