In response to recent severe weather and flooding in Tennessee, we are placing a moratorium on the cancellation of policies for nonpayment of premium in the following counties: Dickson, Hickman, Houston and Humphreys.
The moratorium will apply to policyholders directly affected by the severe weather. It will apply retroactively to August 21, 2021 and remain in effect through October 20, 2021, unless extended by the state. This moratorium will also apply to additional counties, if any, that become subject to Tennessee Department of Insurance Bulletin 21-02. The moratorium applies to Property/Casualty, Life, Disability Income and Long Term Care policies. It does not apply to Flood policies.
The moratorium is not a waiver; it is only an extension of the grace period in which to pay the premium.
Our billing representatives are willing to discuss options to assist you such as: defer the minimum amount due, change your due date, change your payment plan or offer a payment extension. They can be reached Monday-Friday from 8:00 a.m.-6:00 p.m. EST by calling 1-800-288-8740.
Our Life & Health billing representatives have similar options to our Property & Casualty billing representatives. For assistance with a life or disability income policy, you can contact a Life & Health billing representative Monday-Friday from 8:00 a.m.-4:30 p.m. EST by calling 1-800-346-0346, ext. 51860.
Our dedicated team of associates and agencies are committed to serving your insurance needs.