A-O Summit
Join us for the Auto-Owners Summit this September.
We have an exciting week planned for you. From high-energy presentations to evening entertainment and prize giveaways, the Auto-Owners Summit will remind you of all the reasons you love working with us.
We look forward to seeing you Sept. 15 – 18 or Sept. 22 – 25! Registration opens June 2.
A-O Summit Agenda
Monday
Tuesday
- 7:30 a.m. - 9:00 a.m. Registration/breakfast buffet
- 8:00 a.m. - 9:00 a.m. Logo Shop open
- 9:00 a.m. - 9:30 a.m. Opening comments
- 9:30 a.m. - 11:15 a.m. Guest Speaker
- 11:15 a.m. - 12:30 p.m. Lunch
- 11:15 a.m. - 12:30 p.m. Logo Shop open
- 12:30 p.m. - 4:25 p.m. Breakout sessions (details here)
- 5:00 p.m. - 9:00 p.m. Dinner and Activities at AO South Campus
- 7:30 p.m. - 9:00 p.m. Shuttles back to the Hotel
- 9:00 p.m. - 12:00 a.m. Karaoke
Wednesday
- 7:30 a.m. - 9:00 a.m. Breakfast
- 8:00 a.m. - 9:00 a.m. Logo Shop open
- 9:00 a.m. - 9:15 a.m. Opening comments
- 9:15 a.m. - 11:15 a.m. Networking Event - Cultivating Connections
- 11:15 a.m. - 12:30 p.m. Lunch
- 11:15 a.m. - 12:30 p.m. Logo Shop open
- 12:30 p.m. - 4:25 p.m. Roundtables (details here)
- 4:00 p.m. - 5:00 p.m. Optional evening activity: mixology
- 4:00 p.m. - 6:00 p.m. Logo Shop open
- 5:30 p.m. - 9:00 p.m. Dinner and Hawaiian Dance Party
- 9:00 p.m. - 12:00 a.m. Karaoke
Thursday
- 7:30 a.m. - 8:30 a.m. Logo Shop open
- 8:30 a.m. - 9:05 a.m. Rise & Reflect - Seated Breakfast Event
- 9:05 a.m. - 9:45 a.m. Closing Comments and Grand Prize Drawing
- 9:45 a.m. - 10:30 a.m. Logo Shop open
Meet Our Speaker
Courtney Clark
Keynote Speaker
Courtney Clark is the luckiest unlucky person in the world. After witnessing the terrorist attacks of September 11th from her office just 18 blocks north, she thought she had escaped unscathed. Little did she know the events of 9/11 would cause her to develop cancer just a few years later. Her experiences caused her to become a researcher and author on resilience and adaptability, to help people achieve their goals even when everything changes. Courtney has built two successful businesses and is the author of three books, including her most recent book ReVisionaryThinking. She works with people who want to adapt faster and achieve more, and has spoken worldwide to organizations like Nike, Dell, Google, and Amazon. Courtney’s resilience work has been called “practical,” “powerful,” and “empowering” by industry leaders, and she’s been featured on CNN, CBS, ABC, Forbes, and USA Today. If she wasn’t writing and speaking about resilience, Courtney would have wanted to be a tap dancer. Thankfully for her audiences, she wasn't very good at it.
Meet Our Emcees
Kameko Stevens
Week 1 Emcee
Kameko is excited to return to the Summit this year, this will be her second year emceeing. Kameko joined Auto-Owners in 2016 as a Life Underwriter and is currently serving as a Manager within the same department. Kameko might look familiar to you as she has participated in past Summits representing Life breakout sessions however she is eager to emcee and interact with all of our agency partners. Kameko values relationship building and guiding teammates whether internal to the company or external partners. In her free time, she loves to bake, listen to true crime and play with her daughter who recently celebrated her 2nd birthday.
Joe Dustman
Week 1 Emcee
Joe is thrilled to take the stage as emcee for the very first time at this year’s AO Summit. With over two decades of experience at Auto-Owners, Joe brings a deep understanding of the company’s values and a passion for connecting with people. Joe began his career with Auto-Owners in 2003 as a claims intern in the Marion Claims Branch. He spent many years serving in a variety of roles within the Claims Division before transitioning to Marketing & Sales. Now based in Michigan, Joe serves as a Director in Marketing & Sales, where he oversees regional operations and supports our regional leaders and marketing representatives in their mission to help agencies grow with Auto-Owners. Outside of work, Joe is actively involved in youth sports and enjoys spending quality time with his wife and two sons. He’s excited to welcome attendees, share in the energy of the Summit, and help create a memorable experience for all.
John Shaver
Week 2 Emcee
John is looking forward to welcoming attendees to the Summit for the second time as an emcee. John joined Auto-Owners in 2003 as a Personal Lines Underwriting intern in our West Michigan region. He has also spent time in various capacities in the Mesa, Fargo, Missouri and Traverse City regions. In his current role as a Director in Marketing & Sales, overseeing regional operations, he is responsible for supporting our regional leaders and marketing representatives so that they can effectively help your agencies grow with Auto-Owners. John enjoys spending time with his family, and is an avid sports fan. He is especially passionate about our local Michigan teams!
Marcella Boatright
Week 2 Emcee
This will be Marcie’s first year as an emcee at the Summit and she is looking forward to welcoming all of you! Marcie currently serves as a Sales Coordinator in our Marketing & Sales division working alongside various lines of business and departments in developing sales initiatives and resources for our marketing representatives and agency partners. Marcie joined Auto-Owners in 2014 as a PIP Claims Representative assigned to our East Michigan region before transferring into the underwriting division in our Brentwood, TN region. She then transferred to our Columbia, SC region where she held various roles including personal lines and commercial lines underwriter, personal lines supervisor and served as the coastal SC marketing representative before moving into her current role. Outside of work, Marcie is a big advocate for family time with her husband, Eric, her 7 year old daughter, Elliana, and her 19 month old son. In her free time, Marcie enjoys attending local festivities, completing house projects on her historic home and planning camping adventures with her family’s new RV.
(Attendees will choose 4 from the 6 below)
Session 1: Restaurants & Mobile Food Trucks
Session 2: Garage & Contractors
Session 3: Home & Life
Session 4: Auto & Umbrella
Session 5: Farm
Session 6: Billing, CAT Claims and Market Place Intelligence
(Attendees will choose 4 from the 5 below and attend all tables in that session)
Session 1: Commercial Lines: TPP/BOP, CL Auto/GLDB, WC and Umbrella
Session 2: Personal Lines: Personal Property, Auto, Umbrella and Farm
Session 3: Both PL/CL: Flood, Bonds, Life, High Value Homes
Session 4: Both PL/CL: Agency Outreach, Online Access, Customer Satisfaction, Manage Agency
Session 5: Both PL/CL: Claims, Claims Customer Experience, PL Claims, CL Claims
There will be breakout sessions during the Summit. An optional activity will be offered and signup for that event will be in person. Sign up is not necessary for breakout sessions. Online registration begins June 2, 2025.
Yes. Breakfast, lunch and dinner will be provided by the hotel. During registration, you can sign up for meals and tell us about any dietary restrictions.
The convention itself has no cost. However, you are responsible for the cost of your transportation to and from the convention, and the hotel stay. A cancellation fee of $250 may be applied to the agency statement if an agency employee registers for this event, but cancels within 14 days of the event. This fee may be waived if the registrant(s) notifies Auto-Owners of their cancellation and receives written authorization from Auto-Owners of the fee being waived. For cancellation requests, please email AOSummit@aoins.com.
The Auto-Owners Summit will be held at the Crowne Plaza Lansing West hotel in Lansing, Michigan, adjacent to the Auto-Owners home office.
Yes. If you do not have the credit card used when booking your room, you will need to have a signed authorization form found here, to be able to complete the charge when you arrive.
Yes, you may bring a friend to stay with you at the hotel. However, they will not be able to participate in the AO Summit activities or events.
The event is business casual. We recommend bringing a jacket in case the meeting rooms are chilly. Bring your walking shoes if you would like to enjoy the walking path at home office.
You’re not required to attend all sessions, but we encourage you to attend as many as possible to enjoy the full experience of the Summit.
Questions?
Send an email to AOSummit@aoins.com