Auto-Owners Summit

Join us for the 25th anniversary of the Auto-Owners Summit (formerly known as CSR Convention) this September.

We have an exciting week planned for you. From high-energy presentations to evening entertainment and prize giveaways, the Auto-Owners Summit will remind you of all the reasons you love working with us.

We look forward to seeing you Sept. 18 – 21!

⚓ Anchor: Agenda


  • 7:30 a.m. - 9:00 a.m. Registration/breakfast buffet
  • 8:00 a.m. - 9:00 a.m.  Logo shop open
  • 9:00 a.m. - 9:30 a.m. Opening comments
  • 9:30 a.m. - 11:00 a.m. Guest Speaker: Janine Stange
  • 11:00 a.m. - 1:00 p.m. Lunch/Exhibitors' Hall/User Experience Agency Study
  • 11:00 a.m. - 1:00 p.m. Logo shop open
  • 1:00 p.m. - 3:45 p.m. Breakout sessions (personal lines) or round tables (commercial lines)
  • 4:15 p.m. - 8:30 p.m. Campus tour, dinner, and entertainment
  • 9:00 p.m. - 12:00 a.m. Karaoke


  • 7:00 a.m. - 8:00 a.m. Sunrise yoga (optional)
  • 7:30 a.m. - 8:30 a.m. Registration
  • 7:30 a.m. - 8:45 a.m. Breakfast
  • 7:30 a.m. - 9:00 a.m. Logo shop open
  • 9:00 a.m. - 9:05 a.m. Opening comments
  • 9:05 a.m. - 11:20 a.m. Guest Speaker: Mary Belka
  • 11:20 a.m.  - 11:30 a.m. Group photo
  • 11:30 a.m. - 1:00 p.m. Lunch/Small Business Shopping/User Experience Agency Study
  • 11:15 a.m. - 1:00 p.m. Logo shop open
  • 1:00 p.m. - 3:45 p.m. Breakout sessions (commercial lines) or round tables (personal lines)
  • 4:00 p.m. - 5:00 p.m. Optional activities: wine/cheese tasting or cookie decorating
  • 4:00 p.m. - 6:00 p.m. Logo shop open
  • 5:30 p.m. - 6:00 p.m. Cocktail reception
  • 6:00 p.m. - 9:00 p.m. Dinner and entertainment
  • 9:00 p.m. - 12:00 a.m. Karaoke


  • 7:00 a.m. - 8:00 a.m. Sunrise yoga (optional)
  • 7:30 a.m. - 8:45 a.m. Breakfast
  • 7:30 a.m. - 9:00 a.m. Logo shop open
  • 9:00 a.m. - 9:15 a.m. Opening comments
  • 9:15 a.m. - 10:30 a.m. Senior officer general session
  • 10:30 a.m. - 11:00 a.m. CEO closing comments & grand prize drawing
  • 11:00 a.m. - 12:00 p.m. Box lunch
  • 11:00 a.m. - 12:00 p.m. Logo shop open
⚓ Anchor: Speakers

Meet Our Speakers

Janine Stange

Janine Stange

Janine Stange is a motivational speaker, singer, and on-air personality. She is best known for her historic journey to sing the Star-Spangled Banner in all 50 states – a mission she embarked on to honor our brave. Her story is the subject of “National Anthem Girl” a documentary by Kelly’s Filmworks now streaming on Amazon Prime. Janine has been featured on every major television network and appeared on national news shows including: TODAY Show, Fox & Friends, NBC Nightly News, and Fox News @ Night. She can also be heard every Thursday morning on Sirius XM’s 60’s Gold with Phlash Phelps. For more information on Janine, please visit: and follow on social media: Twitter: @TheAnthemGirl, Facebook: NationalAnthemGirl, Instagram: JanineStange. Join "Janine's Team" by texting USA to 33777.

Mary Belka

Mary Belka

Mary M. Belka began her insurance industry career 40+ years ago. Her experience includes service, sales, and operations management in insurance agencies; production underwriting and underwriting management for insurance carriers; and working as a program MGA. In 1996, she became an industry consultant, and is the owner and CEO of Eisenhart Consulting Group, Inc. in Lincoln, NE, whose practice is dedicated to helping insurance organizations become extraordinary. In 2023, Mary became the director of operations for ReNu Insurance Inc., a fast-growing agency specializing in performance-based solutions for commercial lines clients, and writing high net worth personal lines clients in Juno Beach, FL. Mary also serves as an endorsed agency E&O auditor for Swiss Re/Westport, presents national level industry seminars, and is a regular columnist for Rough Notes magazine.

Travis Cormier

Travis Cormier

Travis is looking forward to welcoming attendees back to the Summit this year, as he kicks off his third year emceeing. Travis joined Auto-Owners in 2014 as a business analyst in corporate web services. As a member of that team in the marketing and sales division, he has worked on the Customer Center, the Auto-Owners’ website, the agency portal, as well as other projects. In his current role as a manager in user experience, he is passionate about guiding marketing and sales projects to maximize value and create a positive user experience for our agencies. Travis enjoys spending time with his family, especially at the lake on a beautiful Michigan summer day.

Trevor Mahoney

Trevor Mahoney

Trevor is thrilled to be able to spend time with all of you and looks forward to meeting new attendees! This is his third year emceeing the A-O Summit with Travis Cormier! Prior to his role as emcee, he's played a big part in this event for several years. Trevor is a director in marketing & sales overseeing corporate marketing, co-op advertising, brand management and media services. He began his career in 2004 as an associate underwriter in the South Central Lansing branch. He moved to Mesa, Arizona on a 110 degree day, in July of 2006 where he was a commercial underwriter for Utah. Then, in 2018, he accepted a role as a marketing representative in Arizona. His territory covered all of the East Valley of Phoenix and the entirety of Northern Arizona. In his free time, Trevor coaches baseball, basketball, and football. When he isn't involved in weekend sports, Trevor, his wife, and their two sons enjoy taking trips in their camper.

⚓ Anchor: FAQ
A-O Summit Frequently Asked Questions
What classes/activities do I have to sign up for and when does registration begin?

There will be breakout sessions, two CE classes and optional activities during the Summit. Signing up for the CE classes and activities are required and can be completed on the A-O Summit registration site. Sign up is not necessary for breakout sessions. Online registration begins June 1, 2023.

Are meals provided? How do I note any special dietary needs?

Yes. Breakfast, lunch and dinner will be provided by the hotel.  During registration, you can sign up for meals and tell us about any dietary restrictions.

Is there a cost associated with the convention?

The convention itself has no cost. However, you are responsible for the cost of your transportation to and from the convention, and the hotel stay. A cancellation fee of $250 may be applied to the agency statement if an agency employee registers for this event, but cancels within 14 days of the event. This fee may be waived if the registrant(s) notifies Auto-Owners of their cancellation and receives written authorization from Auto-Owners of the fee being waived. For cancellation requests, please email

Where is the location of the A-O Summit?

The Auto-Owners Summit will be held at the Crowne Plaza Lansing West hotel in Lansing, Michigan, adjacent to the Auto-Owners home office.

How do I book a room with the hotel?

Contact the hotel directly for a room reservation or book online using this link.

Can I bring a friend/spouse?

Yes, you may bring a friend to stay with you at the hotel. However, they will not be able to participate in the AO Summit activities or events.

What should I wear?

The event is business casual. We recommend bringing a jacket in case the meeting rooms are chilly. Bring your walking shoes if you would like to enjoy the walking path at home office.

Can I sign up to attend the CE class but not the Summit?

The CE course is intended for those registered for the A-O Summit. If you are interested in a CE class outside of the A-O Summit, please contact your marketing representative.

Do we have to attend all sessions?

You’re not required to attend all sessions, but we encourage you to attend as many as possible to enjoy the full experience of the Summit.

⚓ Anchor: Program
⚓ Anchor: Questions


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